Terms of Service

1. Agreement to these Terms

These Terms of Service (“Terms”) form a binding agreement between you and Resilient Kids (“Resilient Kids,” “we,” “us,” or “our”) and govern your access to and use of the Resilient Kids mobile application and any related services (together, the “Service”).

• Legal entity: Resilient Kids LLC (a Delaware limited liability company)
• Contact: research@resilient.kids
• Address: 2810 N Church St #769322, Wilmington, DE 19802, USA

By creating an account, purchasing a subscription, or otherwise using the Service, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and able to form a legally binding contract in your jurisdiction to use the Service. The Service is intended for adult caregivers (parents, guardians, grandparents, and other caring adults) raising children. Children may not create accounts or use the Service directly.

By using the Service, you represent that:

1. You are 18 or older.
2. You have the authority and, where applicable, the legal rights to enter any information you provide about a child in your care.
3. Your use of the Service complies with all laws applicable to you.

3. Your account

To use most features you must create an account. You agree to:

• Provide accurate information and keep it up to date.
• Keep your password and sign-in credentials confidential.
• Notify us promptly at privacy@resilient.kids if you suspect unauthorized access to your account.

You are responsible for activity that occurs under your account. You may invite additional caregivers to your household using the invite codes the app generates. Everyone you invite becomes bound by these Terms when they sign in.

4. How the Service works

Resilient Kids delivers weekly, age-timed, evidence-informed guidance for adult caregivers raising a child. Each week, based on the child’s current age, the app surfaces:

• An article for the week.
• Suggested action items.
• Optional reflection prompts and achievements.

Some content is available without a subscription (“Free”). Other content and features require an active subscription (see Section 5).

Guidance, not advice. The content is educational and is not professional advice. See Section 9 for important disclaimers.

5. Subscriptions and billing

5.1 Plans

Resilient Kids is our main subscription, offered on two billing cadences:

• Monthly — billed each month.
• Annual — billed once a year, at a discount compared with paying monthly.

A single Resilient Kids subscription covers your whole household: up to 5 caregiver accounts and up to 8 children on independent timelines. Exact prices are shown in the app and on our pricing page and may vary by region.

Monthly Guidance (school-age). For a child who has completed the 400-week program, or an older child (roughly ages 6–18) joining your household, we also offer a separate Monthly Guidance subscription, billed monthly. It delivers age-timed monthly guidance for the school-age years. Whether Monthly Guidance is available to you, and its price, are shown in the app and on our pricing page.

5.2 How you purchase and how billing works

You can subscribe in three places, and the payment processor depends on where you buy:

• On iPhone or iPad — through the Apple App Store; Apple processes the payment.
• On Android — through Google Play; Google processes the payment.
• On the web (at app.resilient.kids) — through our payment processor Stripe, with subscription management handled by RevenueCat.

For every purchase:

• Before you confirm, the purchase screen discloses the subscription name, length, and total price, the fact that it auto-renews, and links to these Terms and our Privacy Policy, shown clearly and conspicuously before you confirm.
• We do not receive or store your full card number or bank details. On the Apple App Store and Google Play, Apple or Google handle payment under their own terms. On the web, Stripe collects and processes your card details as our payment processor; we receive your subscription status and a payment confirmation, not your card number.
• Your subscription will auto-renew at the end of each billing period at the then-current price, unless you cancel at least 24 hours before the renewal date.
• How to cancel depends on where you bought: manage or cancel an Apple purchase from your Apple ID settings, a Google Play purchase from your Google Play account, and a web purchase from your account’s billing settings in the app (which opens the Stripe customer portal). Deleting the app does not cancel your subscription.
• Applicable taxes are collected at purchase by Apple, Google, or (on the web) Stripe, as applicable.

5.3 Refunds

Where you request a refund depends on where you bought. For a purchase made through the Apple App Store or Google Play, the refund is issued by Apple or Google under their own refund policies; contact us at privacy@resilient.kids with your purchase receipt and we will support your request, though we cannot guarantee Apple or Google will grant it. For a purchase made on the web, we process refunds directly through Stripe; email privacy@resilient.kids with the email associated with your account. New subscribers begin with a 3-month free trial on every platform (Section 5.5), so you can decide whether the Service is right for you before any charge.

5.4 Price changes

We may change subscription prices for future billing periods. We will notify you in the app or by email at least 30 days before any price change takes effect on a renewing subscription. If you do not accept the new price, you can cancel before the change takes effect.

5.5 Free trial

New subscribers start with a 3-month free trial. You provide a payment method when you start the trial, but you are not charged during the trial. Unless you cancel at least 24 hours before the trial ends, your subscription automatically converts to a paid subscription at the price shown when you signed up, and then auto-renews as described in Section 5.2. You can cancel anytime during the trial from your Apple ID or Google Play settings, or from your in-app billing settings for a web purchase; if you cancel during the trial, you are not charged.

Trial reminder and conversion. Because the free trial lasts longer than 31 days, we (or the platform handling your purchase) will send you a reminder, with cancellation instructions, before your trial ends and your first charge is made. The price you will be charged, the billing cadence (monthly or annual), and the date your trial converts are shown clearly and conspicuously at the point of purchase, before you confirm. By starting the trial you affirmatively consent to these recurring charges and acknowledge that your subscription will automatically convert to paid and then auto-renew unless you cancel at least 24 hours before the applicable renewal date. We retain a record of your consent as required by law.

We may also offer other free features or promotions. We reserve the right to modify or discontinue free features, promotions, or trials at any time without notice; any change applies to future enrollments and does not shorten a trial already in progress.

6. Content and intellectual property

6.1 Our content

The Service and its contents — articles, text, graphics, logos, icons, design, and software — are the property of Resilient Kids or our licensors and are protected by copyright, trademark, and other laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial use in accordance with these Terms. You may not:

• Copy, modify, distribute, sell, or lease any part of the Service or its content.
• Reverse-engineer, decompile, or attempt to extract the source code of the app, except to the extent permitted by applicable law.
• Use the Service to build a competing product.
• Remove or obscure any proprietary notices.

6.2 Your content

Some features let you save notes, reflections, or other information (“Your Content”). You retain all rights in Your Content. By saving Your Content in the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display Your Content solely to operate the Service for you (for example, to sync it across your devices or between caregivers in your household).

You are responsible for Your Content and represent that you have the rights to share it and that it does not violate these Terms or the law.

6.3 Feedback

If you send us ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, royalty-free license to use that feedback without obligation to you.

7. Acceptable use

You agree not to:

• Use the Service for any illegal purpose or to violate any law.
• Upload content that is harassing, threatening, defamatory, obscene, or that infringes the rights of others.
• Interfere with or disrupt the Service or the servers and networks that host it.
• Attempt to gain unauthorized access to another user’s account or household.
• Use automated means (bots, scrapers) to access the Service, except as expressly permitted by us.
• Resell, sublicense, or commercially exploit the Service.

We may investigate and take appropriate action — including suspending or terminating your account — if we reasonably believe you have violated these Terms.

8. Third-party services

The Service relies on or integrates with third-party services, including Apple, Google, Supabase, RevenueCat, Stripe, Resend, and Twilio. Your use of those services is also governed by their own terms and privacy policies. We are not responsible for the acts or omissions of third parties. The full list of service providers that process your data, and what each one receives, is in our Privacy Policy, Section 6.

The Service may contain links to external websites or resources. We are not responsible for their content or practices.

9. Not medical, legal, or professional advice

Resilient Kids is an educational tool, not a substitute for professional advice. Content in the app is general guidance informed by research and clinical experience, but every child and every family is different.

• The Service does not provide medical, psychological, legal, educational, or other professional advice.
• The Service does not diagnose, treat, cure, or prevent any condition.
• If you have a concern about your child’s health, development, safety, or wellbeing, consult a qualified professional — such as your pediatrician, a licensed mental-health clinician, or your child’s teacher.
• If you believe your child or anyone else is in immediate danger, contact local emergency services.

Your reliance on any information provided through the Service is solely at your own risk.

Our content is reviewed for general accuracy and quality under our advisory-lane governance process. The reviewer of record may be the Resilient Kids Internal Editorial Review team or a named scientific advisor, as shown in the applicable governance record. This review covers published guidance, not your individual circumstances, and using the Service does not create a medical, therapeutic, or other professional relationship between you (or your child) and Resilient Kids or any advisor.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes what information we collect, how we use it, and what choices you have. By using the Service you agree to the practices described there.

11. Termination

11.1 By you

You can stop using the Service at any time. You can delete your account from Settings → Delete Account, or by emailing privacy@resilient.kids. Deleting your account cancels your in-app household membership. To stop subscription renewals you must also cancel the subscription where you bought it — your Apple ID settings, your Google Play account, or your in-app billing settings for a web purchase.

11.2 By us

We may suspend or terminate your access to the Service, with or without notice, if:

• You materially breach these Terms.
• We are required to do so by law or to protect the rights or safety of others.
• We discontinue the Service (in which case we will provide reasonable advance notice where practical, and will honor any active paid subscription through the end of its current billing period or provide a prorated refund).

Sections that by their nature should survive termination — including Sections 6, 9, 12, 13, 14, and 16 — will survive.

12. Disclaimers

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that any content is accurate or reliable.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In those jurisdictions, our warranties are limited to the minimum extent permitted by law.

13. Limitation of liability

To the maximum extent permitted by law, in no event will Resilient Kids, its affiliates, officers, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of the Service — even if we have been advised of the possibility of such damages.

Our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) USD $50.

These limitations do not apply to liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, or for any liability that cannot be limited or excluded under applicable law.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

14. Indemnification

You agree to indemnify and hold harmless Resilient Kids and its affiliates, officers, employees, and agents from any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your misuse of the Service, (b) Your Content, (c) your violation of these Terms, or (d) your violation of the rights of another person or entity. This does not apply to the extent a claim arises from our own negligence or willful misconduct.

15. Changes to the Service and these Terms

We may modify the Service or these Terms from time to time. If we make material changes to these Terms, we will notify you in the app or by email before the changes take effect. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree, you must stop using the Service.

16. Disputes — arbitration, class-action waiver, and governing law

16.1 Binding arbitration; class-action waiver

Except as stated below, you and Resilient Kids agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator, seated in your home federal judicial district or by videoconference at your election. The Federal Arbitration Act governs. You and we waive any right to a jury trial and to participate in a class, collective, consolidated, or representative action. The arbitrator may award relief only on an individual basis.

16.2 Carve-outs

Either party may (i) bring an individual claim in small-claims court; and (ii) seek injunctive relief for intellectual-property misuse. Nothing in this Section waives any right you cannot waive by law, including any non-waivable right to bring a claim in the courts of your home state or country, or any non-waivable statutory consumer claim.

16.3 30-day opt-out

You may opt out of the arbitration agreement in Section 16.1 by emailing privacy@resilient.kids with the subject “Arbitration Opt-Out” within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

16.4 Mass-arbitration protocol

If 25 or more similar demands are filed by or with the assistance of coordinated counsel, the parties agree they will be batched and resolved in staged bellwether proceedings, with the outcomes informing a global resolution or mediation, to control cost and delay.

16.5 Governing law and residual forum

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. Any dispute not subject to arbitration will be resolved exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to their personal jurisdiction and venue, subject to the carve-out in Section 16.2.

17. Apple App Store additional terms

If you downloaded the app from the Apple App Store, the following additional terms apply, and in the event of a conflict with anything else in these Terms, these additional terms control:

• You acknowledge these Terms are between you and Resilient Kids, not with Apple, and Apple is not responsible for the app or its content.
• Your license to use the app is limited to use on an Apple-branded device that you own or control, as permitted by the App Store Terms of Service.
• Apple has no obligation to furnish any maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the app (if any); to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app.
• Resilient Kids, not Apple, is responsible for addressing any claims relating to the app or your use of it, including product-liability claims, legal or regulatory non-compliance claims, and consumer-protection claims.
• Resilient Kids, not Apple, is responsible for the investigation, defense, settlement, and discharge of any third-party intellectual property infringement claim related to the app.
• You represent that you are not located in a country subject to a US Government embargo or designated by the US Government as a “terrorist supporting” country, and that you are not listed on any US Government list of prohibited or restricted parties.
• Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

18. Google Play additional terms

If you downloaded the app from Google Play, you acknowledge that these Terms are between you and Resilient Kids only, and not with Google. Google is not responsible for the app or its content. Your use of the app must comply with the Google Play Terms of Service.

19. SMS notifications

If you opt in to receive text-message (“SMS”) notifications from us, the following terms apply to that messaging program. SMS opt-in is always voluntary; you can use every part of the Service without enabling SMS.

19.1 Program name and description

Program name: Resilient Kids transactional alerts.

Program description: Account-related and time-sensitive notifications tied to your use of the Service. Categories include: confirmation that content delivered to you has completed editorial review and sign-off; account security events (new device sign-in, password reset, verification codes for sensitive changes); availability of your weekly digest; and household-membership changes (a co-caregiver added or removed). Marketing messages are not part of this program.

19.2 How you opt in

You opt in inside the app at Settings → Notification Preferences. The screen shows a per-channel × per-category matrix (Email, SMS, Push columns; categories on rows). Every checkbox starts unchecked — no SMS is sent until you explicitly toggle SMS on for a category. Each toggle is recorded with a timestamp in our event log so we can prove consent was collected. You can also opt in by texting START, UNSTOP, or YES to the number these messages come from.

Consent is not a condition of any purchase. By toggling SMS on for a category (or texting START/YES), you consent to receive automated text messages from Resilient Kids for that category at the number you provide. You can use every feature of the Service without enabling SMS.

19.3 Message frequency

Frequency varies based on your activity and the categories you have enabled. Most active accounts receive between 1 and 10 SMS messages per week. We do not promise a maximum; if a real-time event occurs that you have opted in to be alerted about, we will send the message.

19.4 Message and data rates

Message and data rates may apply. Standard message and data rates from your wireless carrier may be charged for messages sent and received. Resilient Kids does not charge a separate fee for SMS notifications. Consult your wireless plan for details.

19.5 How to opt out

You can stop receiving SMS notifications at any time:

• Reply STOP (or any of: STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any message we send. Opt-out is automatic and immediate; you will receive a confirmation message that no further messages will be sent.
• In-app: open Settings → Notification Preferences and toggle SMS off for the category or categories you no longer wish to receive.

Opt-out applies only to the category you opted out of (in-app) or to the entire program (STOP keyword). Opting out of SMS does not affect your account, your subscription, or your ability to receive notifications via email or push.

19.6 How to get help

Reply HELP to any message and you will receive an automatic reply with our support contact and opt-out instructions. You can also contact us at any time at support@resilient.kids.

19.7 Carrier and supported countries

The SMS program is available to recipients in the United States. Carrier participation includes the major US wireless carriers (AT&T, T-Mobile, Verizon, and others). Carriers are not liable for delayed or undelivered messages. Available message types and timing depend on your carrier’s capabilities.

19.8 Privacy

Information collected and used in connection with the SMS program is described in our Privacy Policy. We use a third-party SMS delivery provider (Twilio) to transmit messages on our behalf. We do not sell your phone number, and your phone number is not shared with third parties for their own marketing purposes.

20. Miscellaneous

• Entire agreement. These Terms, together with our Privacy Policy and any additional terms you agree to when using specific features, are the entire agreement between you and us regarding the Service.
• Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force and effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Contact. Questions about these Terms? Email research@resilient.kids and include “Terms” in the subject line.